The Essential Marketing-for-Leads Formula

Finding, nurturing and qualifying sales leads using marketing will increase your bottom line when you've got the right process.

Here’s a marketing formula that’s created solid leads for large, medium and small companies, regardless of their business focus. Finding, nurturing and qualifying sales leads using marketing will increase your bottom line when you’ve got the right process.

Build a clean database

Not every business can or will buy from your company. Gather all the miscellaneous lists of suspects, prospects and customers at your company and have a third-party list service to help you merge them, purge duplicates, update postal addresses and append information such as industry and company size. The list service can add companies and contacts similar to your best customers and those in the specific vertical or niche markets you’ve identified as targets. Your goal is to determine which companies appear to have a need for what you’re selling, are receptive to working with your kind and size of company, and have the ability to buy when the time’s right. Then aim your marketing at them.

Keep in touch on a regular basis

You should use the database to drive regular direct marketing campaigns via direct mail, e-mail and telemarketing. Aim to use direct marketing to touch prospects at least once a quarter, but monthly is better. Even if you don’t make it every month you’re still ahead.

This approach also works well for nurturing longer-term prospects. And they are worth it! My research shows that the short-term buyers — those who buy within six months — represent only a quarter of the sales that will happen. The other three out of four sales occur between six months and two years later.

Multiple offers or calls-to-action

I recommend you always make more than one offer; each designed to appeal to people at different stages of the sales cycle. For example, offer info kits, whitepapers and case studies for those early in their consideration/buying process. Offer worksheets, checklists, webinars or live seminars for those a bit further along. Offer demos, assessments, quotations and “if you buy now…” offers for those who are ready to move forward with their buying decision.

Optimize your website to lead prospects through the sales cycle

Instead of scaring prospective customers away with confusing or out-of-date information on your website, consider re-focusing its content to help your prospects determine that your company is their best choice. Provide clear choices of navigation to help visitors self-identify where on the path they are and what step is next.

Involve the sales team when creating sales tools

If your salespeople turn more of your marketing-generated leads into sales, you won’t have to generate as many leads and you will get a higher return on both your marketing and sales investments. So what tools do they need? Start by asking them, or ride along on sales call and see for yourself.

Yes, this is a pretty basic formula. But I’m always surprised how many marketers go off the deep end on fancy or expensive marketing tactics that don’t get results. Instead, I recommend you start with this basic, but proven, formula. Add fancier and more expensive marketing ingredients to the mix later, when you can afford to experiment.

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4 Comments • Add your comment...

Hi Mac,
Keeping in touch with current customers is the weakest area I find with my new clients. They are looking for more sales, have been in business over 10 years but neglect their bread and butter. They have usually created such a pattern of finding new customers they don’t know how to change the marketing approach. Thanks for your blog it will add more power to my persuasion with clients.

Involving the sales team is a must. I would also encourage companies to invite anyone in the company whose work load, routine, or response will be affected by the marketing efforts. Keeping them in the loop and preparing them for what will be hitting will payoff big time and again more leads will get to sales.

Rene, You make a good point about involving other stakeholders in the marketing planning process. This is exactly what we are doing with one of my clients now. We are creating cross-functional teams to address speeding up the time for receipt of a lead to the time it is available to a sales rep for follow-up. A separate cross-funtional team has been created to come up with an agreed-to definintion of what constitutes a qualfied lead. Representatives of sales, marketing and IT are on both teams.

Hi Mac,

Yes, you are so right. It’s amazing how few marketers actually understand direct response techniques and end up wasting colossal sums of money trying to create Madison Avenue cuteness. Lead generation is about results and metrics. Anything else just gets in the way and clouds judgement. Thanks for the great post.

Outstanding points. Especially the one about keeping in touch. Far too often business owners and sales people think contacting someone once will do it. It is about building trust with your market.

Dr. Joe Capista

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